Clinical Operations Scheduling Team Manager
Opportunity Summary
This is a management role within support operations focused on clinical coordination and scheduling reliability. You will oversee a team of clinical coordinators, set daily and weekly priorities, monitor provider schedule health in the near term, and ensure accepted treatments and unscheduled new patient backlogs are actively worked based on provider availability and market rules. Responsibilities include coaching team members, onboarding new hires, balancing workload and coverage across markets, and tracking scheduling barriers for escalation. The best candidates are process driven, comfortable managing schedules at scale, and strong at coaching for consistent service outcomes.
Ideal Candidate
A clinical operations leader who has managed scheduling teams and is comfortable with operational metrics, coaching, and continuous improvement. Strong communication and calm prioritization during demand shifts are key.
Project Insights
- Roles like this often rely on early visibility into 0 to 14 day capacity and underfilled days
- Effective teams use clear delegation rules and consistent follow through
- Process improvement work may focus on reducing repeat scheduling blockers and variance
How to Prepare
- Prepare a short story about how you improved schedule reliability or reduced backlog
- Be ready to describe your approach to coaching, 1:1s, and performance management
- Bring examples of how you identified risks early and escalated appropriately
Typical Challenges
- Keeping near term schedule capacity aligned with appointment demand
- Managing backlog to prevent provider day loss and patient access delays
- Coordinating cross department escalations when scheduling barriers appear
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Project Details
Skills & Requirements
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