Mid-Market Account Manager for SaaS Enablement
Opportunity Summary
In this role, you will own key mid-market customer accounts and develop strategies to expand usage of a revenue enablement platform. You will work as a trusted advisor across customer leadership groups, including Sales, Marketing, Enablement, and operational stakeholders, to drive adoption and deeper engagement. Your responsibilities include planning account growth, delivering customer consultation and thought leadership, and helping create customer advocates who share success internally. Success is measured by increased platform adoption, improved outcomes, and revenue growth through customer expansion.
Ideal Candidate
A mid-level account professional who can build trust quickly and drive measurable adoption growth in B2B SaaS. You are comfortable coordinating across Sales, Marketing, Enablement, and Operations to deliver outcomes and cultivate advocacy.
Project Insights
- Strong roles typically require clear metrics, like utilization, activation, and engagement trends
- Expect a consultative sales plus customer success hybrid, focusing on expansion
- Prepare to discuss how you identify gaps in enablement workflows and address them
- Demonstrating structured account plans helps stand out in mid-market coverage
How to Prepare
- Draft a short account strategy framework, including adoption milestones and QBR approach
- Prepare 2 expansion examples with metrics and the stakeholder map you used
- Show how you use CRM data to track usage health and forecast next steps
Typical Challenges
- Driving adoption beyond initial rollout into sustained usage
- Aligning multiple customer stakeholders around enablement goals
- Creating advocacy from measurable success and practical guidance
- Balancing renewals and expansion priorities in a competitive landscape
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Project Details
Skills & Requirements
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