Remote Operations and Customer Admin
Opportunity Summary
You will manage day-to-day academy administration, including student registration and enrollment records, attendance tracking, trial class coordination, and scheduling with instructors and rooms. The role also covers program administration for events such as workshops, performances, competitions, and examinations. You will act as a primary support contact for students, parents, and prospective customers, while preparing reports and maintaining operational documentation. Strong attention to detail, organized prioritization, and fluent English communication are essential, along with comfort using Microsoft Office, Google Workspace, and CRM systems.
Ideal Candidate
A highly organized administrator who communicates clearly in English and enjoys managing records, scheduling, and customer requests end to end. Comfortable with CRM data hygiene and structured reporting will stand out.
Project Insights
- This role combines operations, customer support, and light marketing admin
- Success depends on process consistency and reliable follow-ups
How to Prepare
- Prepare a short portfolio of admin workflows you managed, including examples of scheduling and follow-ups
- Mention specific CRM experience and how you ensure data accuracy
- Be ready to describe your approach to prioritization during busy periods
Typical Challenges
- Keeping CRM and student records accurate across many updates
- Coordinating schedules and rescheduling requests without errors
- Managing multiple inbound questions across customers and channels
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Project Details
Skills & Requirements
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