Senior Backend Engineer for AI Agent Integrations
Opportunity Summary
You will develop the backend capabilities that let enterprise AI agents operate inside real contact center environments. The work centers on deep integration with CCaaS platforms across voice and digital channels, preserving full conversation context, and supporting real-time actions within those ecosystems. You will also implement smooth handoff mechanisms to human agents without losing history, intent, or relevant state. Strong backend engineering skills, experience with event-driven systems, and familiarity with conversational AI workflows are key to delivering a dependable integration layer.
Ideal Candidate
A senior backend engineer who has built production integrations and orchestration layers, understands real-time event flows, and can design for reliability, observability, and maintainable adapters.
Project Insights
- Integration layers often require strong observability, tracing, and replay capabilities
- Expect platform-specific adapters and contract testing for CCaaS APIs
- Real-time requirements make error handling and backpressure planning critical
How to Prepare
- Prepare an architecture example of how you modeled conversation state and transitions
- Be ready to discuss how you tested integrations, including contract tests and failure simulation
- Show examples of production incidents you handled, including monitoring and postmortems
Typical Challenges
- Maintaining consistent conversation state across asynchronous events and channels
- Handling latency and reliability needs during live voice and chat interactions
- Implementing robust handoff logic without losing context or history
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Project Details
Skills & Requirements
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